Customer Care

We know that customer loyalty is a direct result of outstanding customer care. We continually seek feedback from our clients and perform an annual satisfaction survey to measure performance and improve in the right areas.

Our highly-skilled team of network engineers; security and infrastructure experts; and dedicated customer care representatives hold over many certifications and manage more than 20 major applications.

Network Operations Centre

At the heart of any good support system are dedicated people, sound processes and effective technology. Our customers appreciate and will gladly attest to the high level of professional and personal care they receive when dealing with Couch & Associates. Operating 24x7x365, our NOC technicians are trained and equipped to troubleshoot and resolve virtually any problem.

By continually and thoroughly monitoring our facilities, networks, hardware and client applications, we often eliminate problems without our customers ever becoming aware of them. In addition, we have the ability to remotely troubleshoot at the client site.

In the 'real world', situations do occasionally require specific engineering talent. Our NOC team has direct access to highly specialized expertise for all platforms and applications we manage, again, with continual coverage.